Last updated: 18-06-2025
At Kashi Cosmetics Store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward 7-day return policy.
Eligibility for Returns
You may request a return or exchange within 7 days of your purchase if:
- The item is unused, unopened, and in original packaging
- You have a valid receipt or proof of purchase
Returns are not accepted after 7 days from the date of purchase.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used beauty and skincare products
- Makeup tools (brushes, sponges, etc.)
- Personal care items
- Gift cards
- Items marked as final sale
Refunds
Once we receive and inspect your return:
- We’ll notify you of the approval or rejection via email or phone
- If approved, your refund will be processed to your original payment method within a few business days
Exchanges
We only exchange items if they are damaged or defective upon delivery. To request an exchange, please contact us within 7 days at:
📍 Return Address:
Kashi Cosmetics Store
Shop #50, Block H-2, Phase 2, Johar Town
Lahore 54782, Pakistan
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- We recommend using a trackable courier service
Need Help?
If you have any questions about your order or our return policy, feel free to reach out:
📧 kashibeautysalon@gmail.com
📍 Visit us: Shop #50, Block H-2, Phase 2, Johar Town, Lahore, 54782